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Council’s digital transformation reaches major milestone

Lake Macquarie City Council has entered into a five-year partnership with Civica to help support its ongoing business and digital transformation.
Council’s Chief Information Officer, Brooke Humphries, said through the implementation of Civica’s Authority, a software solution that incorporates numerous IT applications critical for Council operation, they will improve customer experience, promote best practices and streamline business processes.
“Residents can expect to gain access to immediate and accurate services once it’s implemented. We will also make available a range of e-services with self-help options in line with our Smart City, Smart Council Digital Economy Strategy,” Ms Humphries said.
Council will also deploy Spydus10, Civica’s library management software to transform its Lake Mac Libraries into modern-day digital spaces.
“Our libraries are among the first in Australia to offer access to virtual reality headsets and 3D printing, and the new software for our libraries will continue to create places where people of all ages and abilities can build their digital literacy.”
The software will be implemented in phases over the next one to two years.