Think HBR

Why we need to empower emerging leaders in the NDIS sector

Graeme Cotton
The Business Growth Centre
Australia’s National Disability Insurance Scheme (NDIS) has completely transformed how people with disability are served. Described to be the most significant social reform since Medicare, there was no doubt that the roll-out would come with its challenges.
There are currently more than 2,300 service providers registered in the scheme, with the expectation that this number will grow considerably to meet the demand of the projected 460,000 people using the scheme when it’s fully operational in three years.
This has placed substantial demand on not-for-profit and for-profit organisations working within the NDIS system. And with the scheme founded on the idea that users should be able to select and move between providers, so they can receive the services they need in the way they need them, the scheme is creating competition for staff and efficiency in services.
With 36,000 people moving into NDIS in 2017-18, it’s never been more important for NDIS service providing organisations to up-skill their team to meet the rising demand for high quality supports and services for people with disability.
To support the development of a vibrant and responsive market, it’s essential that NDIS organisations prepare their staff with training and development and emerging leaders grow their leadership and management skills to ensure they can represent your business more effectively in the new environment.
The importance of leadership and management development for NDIS organisations.
Leaders in NDIS businesses are tasked with the role of empowering largely casually employed team members who are supporting people with disability in Australia. To ensure these organisations are thriving and are continuing to provide the level of service, support, help and care that people with disability need, we need to lay the foundation for their success through leadership and management development.
The medium and long-term benefits of providing training to your employees far outweighs the cost to your organisation.
• Increased productivity and efficiency of your employees. Staff who are properly trained are more efficient and innovative in their techniques and better able to support their teams. They’ll feel more confident in implementing chosen strategies for your organisation, managing risk and dealing with a wider range of problems and scenarios.
• Stay competitive and viable in a demanding environment. The consumer-directed nature of the NDIS means organisations need to work hard to provide responses that are timely and efficient so they can better meet care expectations and sustain a competitive edge. Proper leadership and development will help you effectively manage your business and positively impact how you work with your clients.
• Recognise and harness business opportunities. For NDIS providers to flourish, they will need to adapt to the changing environment and inspire their leaders to build their business networks as a means of further supporting clients and overcoming any service gaps.
• Increase job satisfaction and morale. If you want your people to stay, then you should invest in good quality leaders. Investing money and time on your staff will make employees feel more valued by the organisation and give them a sense of achievement. Managers, supervisors and leaders are then better equipped to support staff, which will in turn help with retention.
• Increased customer satisfaction. Trained staff will have the knowledge to cope and adapt to a range of problems and scenarios and deal with customer needs and complaints in a reliable manner. Therefore, clients are more likely to be satisfied and loyal to your organisation.
Where should I start?
Investing in certified and nationally recognised leadership and management training will help your organisation gain and keep your competitive edge and boost your bottom line.
Business Growth Centre has over 20 years of experience providing leadership and management certifications to local businesses and NDIS services and can conduct a training needs analysis of a business and employees so they can create a tailored program to suit unique requirements and budget.
For further information contact The Business Growth Centre on (02) 4942 3133 or on